FAQ

      1. Do you deliver to Earth only or also to other planets and galaxies?

Right now, our delivery zone is limited to Earth. Specifically, we cover The Netherlands and Europe Mainland. But who knows? Maybe one day we'll partner with Planet Express for those intergalactic orders

 

      1. Do you deliver my order with a flying saucer?

Sadly, we can't land our UFO here; there's a strict no-flying-saucer parking policy. So, we have to rely on old-fashioned delivery vans with Post.NL.

 

      1. What are the delivery times and delivery costs?
        1. Your order would be fulfilled within 3 working days from the receipt of the order. Delivery times depend on the final delivery address but are approximately 3-5 working days within The Netherlands and approx, 5-7 working days for Europe Mainland. A track & Trace code is provided for each order.

 

      1. How do I use your hot sauces?
        1. We recommend using the sauces as condiment poured directly onto your favourite dish, like you do with regular ketchup.

 

      1. What is the shelf-life of the sauce?
        1. Unopened bottle will last for up to 6 months if stored in a cool and dry place away from direct sunline.
        2. Once opened, keep refrigerated up to 6 months. If you can make it last this long, that is.

 

      1. What is a fermented sauce?
        1. The fermented sauce undergoes the process of natural fermentation (or "lactobacillus fermentation") that last on average 14 days where the lactobacillus bacteria (part of probiotic bacteria which are also naturally found in our digestive system) breaks down the various compounds of peppers and other ingredients making the sauce more digestible and healthier for you.

 

      1. How is heat level calculated?
        1. The heat level for each sauce is calculated using a 1-10 scale referenced against the hottest pepper used in the sauce. For example: our "Jalapeno Comet" has Jalapeno pepper as dominant pepper and the Japapeno has a heat of 5 out of 10; making the sauce a mild heat sauce scoring 5/10.

 

      1. Are your sauces vegan?
        1. In all of our sauces we use only fresh fruits and vegetables with no added animal product or sub-product making our sauces vegan friendly.

 

      1. Are your sauced gluten-free?

However, please note that while we take all necessary precautions to prevent cross-contamination, our facility handles gluten-containing ingredients, and we cannot guarantee that our products are 100% free of gluten. If you have any question, please contact us using the "Contact us" form.

 

    1. What should I do if my mouth is on fire?
      1. Drink cold milk or have some yoghurt, this will help reduce the hot feeling from your mouth.
      2. An advise, although delicious, stay away from beer because the high water content in beer will just spread the heat everywhere - talking from experience here.